Welcome to Workforce Recon Inc., a joint venture between Lumiere Systems Inc. and Concreate Inc., operating through the Workforce Recon application powered by Salesforce (“Company,” “we,” “our,” or “us”). Your privacy and the security of your data are important to us. This page outlines our Terms of Service and Privacy Policy, which govern your use of our application, website, and related services.

By accessing or using our app, website, or services, you acknowledge that you have read, understood, and agreed to these policies. If you do not agree with any part of these terms, please do not use our services.

If you have any questions, you can contact us at [email protected].

TERMS OF SERVICE

1. Introduction

These Terms of Service (“Terms”) govern your use of Workforce Recon Inc., including our web and mobile application and any associated services integrated with Salesforce.

By using our services, you agree to these Terms.

2. Services & Client Responsibilities

• We provide a software-as-a-service (SaaS) platform that enables users to manage field operations through an application integrated with Salesforce.

• Clients are responsible for the accuracy of the data they enter and for complying with all applicable laws while using the platform.

• Clients must maintain the confidentiality and security of their account credentials and ensure authorized use within their organizations.

3. Payments & Refunds

• Fees are detailed in service agreements or subscription plans.

• Payments must be made through authorized channels (e.g., ACH, credit card).

• Refunds, if any, are subject to the terms of the applicable service agreement.

4. Intellectual Property

• All software, content, designs, and workflows within Workforce Recon are the property of Workforce Recon Inc., unless explicitly stated otherwise.

• Users may not reproduce, resell, or redistribute the platform or any of its components without prior written permission.

5. Data Security & Client Responsibilities

• Clients are responsible for securing their access and usage of the platform.

• We are not liable for data breaches resulting from client-side negligence or insecure third-party integrations.

6. Limitation of Liability

• Workforce Recon Inc. is not responsible for indirect, incidental, or consequential damages, including loss of business or data.

• Our total liability is limited to the fees paid by the client in the six (6) months preceding a claim.

7. Governing Law

• These Terms are governed by the laws of the State of Virginia, without regard to its conflict of laws provisions.

8. Dispute Resolution

• Disputes shall first be addressed through mediation.

• If unresolved, disputes will be brought to a court of competent jurisdiction in the State of Virginia.

9. Changes to These Terms

• We reserve the right to modify these Terms at any time. Continued use of our services indicates acceptance of the most current version.

For questions, contact [email protected].

PRIVACY POLICY

1. Introduction

Welcome to Workforce Recon Inc., a joint venture between Lumiere Systems Inc. and Concreate Inc., operating through the Workforce Recon app within Salesforce (“Company,” “we,” “our,” or “us”). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your data when you use our services.

By using our app or website, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect:

• Personal Information: Name, email address, organization details, and account credentials.

• Usage Data: IP address, browser/device type, session duration, and interaction logs within our application.

3. How We Use Your Information

We use your information to:

• Provide and maintain the Workforce Recon application and related services.

• Manage user accounts and subscriptions.

• Respond to support requests or service inquiries.

• Comply with legal and regulatory requirements.

4. Data Sharing & Third Parties

We do not sell or rent your personal data. However, we may share your data with:

• Service Providers: Such as payment processors, hosting providers, and analytics platforms.

• Legal Authorities: When required to comply with the law or respond to legal requests.

• Messaging Providers: For SMS features (if used), your opt-in data is shared only with vendors necessary to deliver the service and not for other purposes.

5. Additional Disclosures

• Affiliates: We may share data with parent or affiliated companies (Lumiere Systems Inc. and Concreate Inc.) under this same policy.

• SMS Privacy: SMS opt-in data is not shared with any third parties beyond those necessary to provide messaging functionality.

6. Your Data Protection Rights

Depending on your location, you may have rights under laws like GDPR or CCPA, including:

• The right to access or correct your data.

• The right to delete your data.

• The right to restrict or object to processing.

• The right to data portability.

To exercise your rights, email [email protected].

7. Data Retention

We retain data for as long as necessary to fulfill our legal or contractual obligations. We will honor requests to delete data unless we are required to retain it by law.

8. Security Measures

We implement reasonable security practices, including:

• Encrypted storage and transmission.

• Two-Factor Authentication (2FA) for administrative accounts.

• Regular audits and monitoring for vulnerabilities.

9. Cookies & Tracking

Our website may use cookies or tracking tools for performance and analytics. You may manage your preferences in your browser settings.

10. Changes to This Privacy Policy

We may update this policy periodically. Any updates will be posted on this page with a new effective date.

For any questions, contact [email protected].